Delivery
Delivery Services
At Iprodlog, we collaborate with multiple courier services, including our trusted delivery partner, to ensure timely delivery. Orders placed on working days before 13:00 are delivered within 2 days.
You can view the current status of your order on your My Account page. Once your order is shipped, you will receive a track-and-trace code from our delivery partner.
Missed Delivery
If you are not at home during delivery:
- The package may be left with a neighbor.
- The delivery partner will attempt delivery again the next day.
- If delivery is unsuccessful, the package can be collected from a collection office. A message will be left in your mailbox with details on where to pick it up. Packages are held for three weeks.
Tip: If you’re often away, have the package delivered to your workplace, family, or friends by entering an alternate address at checkout.
Delivery Times
– Orders placed on weekdays before 13:00 are delivered within 2 days.
– Orders placed during the weekend will be shipped on Monday and delivered on Tuesday.
Postage Costs
– Free Delivery: Orders of €25.00 or more qualify for free shipping within the Netherlands. – Shipping Fee: Orders below €25.00 will incur shipping costs.
For deliveries to other countries, shipping costs vary. Check the applicable rates during checkout.
Out-of-Stock Items
If an item is unavailable, we will notify you through our Contact Form. You can choose:
- To receive an alternative product, in consultation with us.
- To receive a refund within 7 working days.
Sold-Out Products
Occasionally, items may be temporarily sold out. Most will return to the collection. For updates, please contact us using the Contact Form, including the article number, name, and color in your message.
Complaints or Concerns
If you have any complaints or concerns, please reach out to us through our Contact Form. We aim to resolve your issues promptly.