Complaints and warranty

Our Commitment

At Iprodlog, we strive to curate the finest and most elegant accessories for our collection, ensuring that your chosen products are delivered with the utmost care. However, mistakes can happen. Whether it’s an incorrect order, a product that doesn’t meet your expectations, or an item that arrives damaged, we are committed to finding a suitable solution for every issue. Our goal is to ensure you receive a high-quality product that you’ll love.

Warranty Conditions

Every product you order from iProdLog is covered by a legal warranty. If an item is damaged or breaks within a short period, we guarantee a solution. Please contact our customer service team before returning a product. You can reach us through our Contact Form. Be sure to include your order number in the message. If possible, attach a photo of the issue for faster resolution.

Damaged, Broken, or Incomplete Product

Receiving a damaged or incomplete product is understandably frustrating. To address this promptly, please report the issue to us as soon as possible using our Contact Form. Ensure you include the following information in your message:

• A clear and detailed description of the problem.
• One or more photos showing the damage or issue.
• Relevant order details, such as your invoice number.

Once we receive your report, our customer service team will work with you to find a suitable solution.